How can I request a refund for a purchase?
The refund process depends on who billed you:
- Apple App Store: follow Apple’s refund instructions. Some purchases may be eligible; Apple reviews the request.
- Google Play: follow Google Play’s refund guidance. Eligibility depends on the purchase and circumstances.
If you need help identifying a purchase, email [email protected] with the order reference and a brief description. Do not send payment-card details or sign-in codes.
