My Google Play purchase has not appeared. What should I do?

Check the order status in Google Play and make sure you are using the correct PowerZ account and player profile. Reopen the game after the purchase is confirmed. Do not repeat the purchase while it is being investigated.

If the item is still missing, use Help in the game or email [email protected] with the order reference, item name, purchase date, player name, and device model. For a refund request, follow Google Play’s guidance.