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Frequently asked questions

What is PowerZ?

I'm lost ingame

Billing

Some of my player profiles did not get their 300 weekly Gems, how is that possible?
Subscription: how to claim my 300 weekly Gems?
Subscription: when to claim my Gems?
How can I change my payment method on Android?
How can I change my payment method on iOS?
How can I change my payment method on my computer?
How to obtain Gems?
What are Gems?
How can I subscribe to PowerZ+?
How can I unsubscribe from PowerZ+ on Android?
How can I unsubscribe from PowerZ+ on my computer?
How can I unsubscribe from PowerZ+ on iOS?
I decided to support the project but i wish to stop my monthly payment.
I did not get my 1200 Gems this month, how is that possible?
I did not get my Gems this week, how is that possible?
I did not receive my purchase on Android!
I did not receive my Welcome Bonus on one of my player profile, why?
I’ve bought Gems outside the game, are they valid?
Can I obtain a refund for my Gem purchase?
Can I obtain a refund for my PowerZ+ membership?
Can I obtain Gems for free?
Can I transfer my Gem purchases to other player profiles?
Can my other player profiles benefit from my PowerZ+ membership?
How can I benefit from a discount on my exclusive chimera or obtain it for free?
How long are my Gems good for?
I can't find where to spend my Gems.
I did not receive my purchase on iOS!
Is PowerZ free?
My payment has been refused, what can I do?
Once I unsubscribe, how long can I enjoy my benefits for?
One of my player profile did not receive my purchase, why?
When can I benefit from the advantages of PowerZ+?
Which payment methods are available?

Other

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