HOW COULD WE HELP?
Frequently asked questions
What is PowerZ?
Installation & configuration
- How can I access the PowerZ Companion app?
- Do I have to create an account in order to play PowerZ ?
- How can I download PowerZ ?
- I have the error 700, what should I do?
- Do I have to create an account to play PowerZ?
- How to download PowerZ?
- I have an error 700, what can I do?
- Where can I upload the game PowerZ?
I'm lost ingame
Billing
- Some of my player profiles did not get their 300 weekly Gems, how is that possible?
- Subscription: how to claim my 300 weekly Gems?
- Subscription: when to claim my Gems?
- How can I change my payment method on Android?
- How can I change my payment method on iOS?
- How can I change my payment method on my computer?
- How to obtain Gems?
- What are Gems?
- How can I subscribe to PowerZ+?
- How can I unsubscribe from PowerZ+ on Android?
- How can I unsubscribe from PowerZ+ on my computer?
- How can I unsubscribe from PowerZ+ on iOS?
- I decided to support the project but i wish to stop my monthly payment.
- I did not get my 1200 Gems this month, how is that possible?
- I did not get my Gems this week, how is that possible?
- I did not receive my purchase on Android!
- I did not receive my Welcome Bonus on one of my player profile, why?
- I’ve bought Gems outside the game, are they valid?
- Can I obtain a refund for my Gem purchase?
- Can I obtain a refund for my PowerZ+ membership?
- Can I obtain Gems for free?
- Can I transfer my Gem purchases to other player profiles?
- Can my other player profiles benefit from my PowerZ+ membership?
- How can I benefit from a discount on my exclusive chimera or obtain it for free?
- How long are my Gems good for?
- I can't find where to spend my Gems.
- I did not receive my purchase on iOS!
- Is PowerZ free?
- My payment has been refused, what can I do?
- Once I unsubscribe, how long can I enjoy my benefits for?
- One of my player profile did not receive my purchase, why?
- When can I benefit from the advantages of PowerZ+?
- Which payment methods are available?