My iPhone or iPad purchase has not appeared. What should I do?

First check whether Apple confirmed the purchase, then reopen PowerZ and check that you are using the correct account and player profile. Do not buy the item again while the first purchase is being checked.

If it still has not appeared, use Help in the game or email [email protected] with the order reference, item name, purchase date, player name, and device model. For billing or refund questions, use Apple’s purchase support.