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HOW COULD WE HELP?

Frequently asked questions

What if my device isn’t compatible?
How is my data used?

What is PowerZ?

What will my child learn in PowerZ?
How to play PowerZ?
Is PowerZ still in development?
Who is PowerZ designed for?

Installation & configuration

What if my device isn’t compatible?
Do I need to create an account to play PowerZ?
How to download PowerZ?

I'm lost ingame

I’m frozen and can’t move when I play PowerZ

Account

How can I delete my PowerZ account?
How can I create a PowerZ account?
How many player profiles can I create?
What are Gems?
Can I get a refund for my Gem purchase?
Are my Gem purchases transferable between player profiles?
Will my Gems expire?
I haven't received my purchase on iOS!
Why didn't one of my player profiles receive my purchase? 
How do I log in to my account without a password?
How do I delete my child profile?
I haven't created an account. Can I play on another device?

Security

How is my data used?

Billing

How do I buy gems?
I haven't received my purchase on Android!
I’ve purchased Gems outside the game. Are they valid?
Can I get Gems for free?
My payment has been declined. What should I do?
Which payment methods are available?

Other

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